Supervisor

We are seeking a committed and reliable Supervisor to join our Toasteé team. In this role, you will be assisting the Manager leading the team, enforcing a welcoming atmosphere and providing exceptional service. Your responsibilities will include assisting with food preparation, overseeing the tea, and maintaining a clean and organised environment.

Duties:

Customer Service:

• Greet all customers in a friendly and professional manner.
• Take orders accurately and provide information on menu items, including allergens.
• Serve food and drinks promptly and courteously.
• Handle customer feedback and resolve minor issues in a calm and professional way.

Barista & Food Preparation:

• Prepare high quality espresso based and specialty drinks to specification.
• Prepare in house sauces and hot products safely and to company standards of quality and presentation.
• Ensure consistency and presentation of all beverages meets company standards.
• Stay informed about seasonal specials and promotional items.

Shop Presentation & Hygiene:

• Keep the store clean, tidy, and well stocked at all times.
• Maintain attractive displays of baked goods.
• Assist with clearing tables, dishwashing, and general upkeep during busy periods.

Team Collaboration:

• Communicate effectively to manage workflow during peak times.
• Help with training and supporting new team members when needed.
• Working with the Marketing Team to produce content for social media platforms.

Leadership & Training:

• Support the training and development of confectioners.
• Motivate and lead the team to maintain high performance and morale.

Stock & Inventory Management

• Monitor stock levels and place orders to prevent shortages.
• Ensure proper storage and handling of ingredients and products.
• Conduct inventory checks and report discrepancies.

Compliance and Safety:

• Follow all food safety and hygiene regulations.
• Adhere to company policies and health and safety procedures.

Qualifications and Skills:

• Level 2 Food Safety & Hygiene Certificate is preferred.
• Previous experience in hospitality or customer service.
• Barista skills are a plus, but full training will be given.
• A friendly, enthusiastic, and professional approach.
• Strong communication.

Job Types: Full-time, Part-time

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability